Welcome to TTEC

Welcome

When you join the company, you become part of the family. We offer the following benefits to support the goals and future needs of you and your family. Keep in mind that the benefits below are just a highlight of our total offering – it’s a complete package!

COMPENSATION

• Base Pay: Your base pay is targeted to be competitive to the market rate. It may be raised through merit increases based on performance, or increases reflective of new skills and responsibilities acquired.
• Bonus Program: To drive a culture of ownership and support our pay for performance philosophy, we reward top performers who are contributing to the success of our company. Rewards include a variety of bonus programs aligned by position.

HEALTH & WELLBEING BENEFITS

• Medical Insurance: We offer Kaelo MyHealth Plus to all of our agents. The company pays 100% of the premium for employees and employees have the option to add dependents at an additional cost.
• Dental and Optometry: Included with Kaelo MyHealth Plus
• Employee Assistance Program: All of our employees have free access to AskNelson, with 24/7 access to counselling, financial and legal advice and coaching.

FINANCIAL AND INCOME PROTECTION BENEFITS

Set yourself up for success for retirement, and protect yourself and your family in the instance that something happens to you. All employees are automatically enrolled in the fund once they have passed their probationary period.

• Retirement Scheme: This benefit requires employees to contribute a minimum of 2%. The company will provide a 5% contribution.  Employees are able to increase their contributions.
• Life Insurance: Get covered once you’ve passed your probationary period.
• Funeral Benefit: An amount to help cover the funeral cost for you, your spouse or any of your qualifying children.

LEAVE

• Paid time off: Holiday entitlement is calculated according to the calendar year, 1st January to 31st December. Each employee is entitled to 15 working days holiday (pro rata) in each holiday year to be taken at such time or times as approved by the Company. 

CULTURE OF CARING

When you join the company, you become part of the family. We believe in a values-driven culture. So our values and behaviors guide the way we conduct business – with our clients, business partners and each other. Uniting us and serving as a compass for our actions, they make us better together.

Making a positive impact in our communities is at the core of our culture – and we encourage our employees to make a difference through volunteerism, fundraising, and outreach.

• Our Purpose: To deliver humanity to business
• Our Mission: To lead the world’s most respected organizations to create and grow emotionally connected, valuable and lasting relationships
• Our Vision: To accelerate growth by simplifying and personalizing interactions that build deep engagement between people and brands
• Our Values: Lead Every Day, Do the Right Thing, Reach for Amazing, Seek First to Understand, Act as One Live, Life Passionately

CAREER DEVELOPMENT

We believe in investing in our people and their career development, which is why we offer learning opportunities, online training, and programs designed to enhance our employees’ skills and education:

• TTEC Talent
• Professionally Recognized Certifications
• Learning Centers of Excellence
• Tuition Reimbursement Program
• Mentorships & Career Mobility Programs