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Candidates

Welcome

When you join TTEC, you become part of the family. We offer the following benefits to support the goals and future needs of you and your family. Keep in mind that the benefits below are just a highlight of our total offering – it’s a complete package!

COMPENSATION

   

BASE PAY

Your base pay is targeted to be competitive to the market rate. It may be raised through merit increases based on performance, or increases reflective of new skills and responsibilities acquired.

BONUS PROGRAM

To drive a culture of ownership and support our pay for performance philosophy, we reward top performers who are contributing to the success of our company. Rewards include a variety of bonus programs aligned by position.

Our Values

  • Lead Every Day
  • Do the Right Thing
  • Reach for Amazing
  • Seek First to Understand
  • Act as One
  • Live Life Passionately

 

HEALTH & WELLBEING BENEFITS

MEDICAL

We offer three medical plans to fit your specific needs: Primary Care Plan, Balanced HRA Plan and the Choice HSA Plan. And if you’re in Colorado, you have a fourth option with Kaiser Permanente.  The plans differ in price and the amount of coverage they offer.  Each medical plan covers preventive care at 100% and comes with prescription drug coverage. We provide you with Quantum Health, our healthcare navigation partner, to assist with understanding your coverage, claims, and finding providers.  Virtual Care with AmWell makes it easy for you to get care, no matter where you are or what time it may be. Additionally, we offer a second opinion service and a number of voluntary benefits, including hospital indemnity and critical illness insurance.  And the best part is that we reward you for making healthy choices with our wellness program.

DENTAL

You have two choices for dental coverage: the Basic Option and the Enhanced Option. Your plan helps cover cleanings, x-rays, minor and major treatments, and orthodontia (with the Enhanced Option).

VISION

You have one choice for vision coverage.  Save on eye exams, lenses, frames and contacts for you and your eligible dependents. You may be covered for laser vision surgery, too.

 

TAX-ADVANTAGED HEALTH CARE ACCOUNTS

HSA: If you’re enrolled in the Choice HSA Plan, you receive a Health Savings Account, or HSA. This employee-owned account lets you save pre-tax dollars to use on eligible health expenses, now or in the future. You can contribute to it, but can also complete the wellness incentive to earn additional money to your HSA. The money in your account is 100% yours, meaning you take it with you if you leave or retire from the company, and it rolls over from year to year.

HRA: If you’re enrolled in the Primary Care or Balanced HRA Plan, you automatically receive a Health Reimbursement Account, or HRA. The company will contribute to this account if you complete the wellness incentive. Unlike the HSA, this money is not yours to keep if you decide to leave, but it does roll over from year to year.

Flexible Spending Accounts: Set aside a certain amount from your paycheck to help pay for eligible health care, dependent care or commuting expenses on a pre-tax basis.

Wellness Program: Earn money into your HRA or HSA to help make your health care expenses more manageable by completing certain wellness activities – you have a variety to choose from.  You also have the option of earning a little extra if you’re with Kaiser Permanente.  Complete wellness activities and earn an incentive to your paycheck.

 

FINANCIAL AND INCOME PROTECTION BENEFITS

Set yourself up for success for retirement, and protect yourself and your family in the instance that something happens to you. The following benefits are available to employees and their dependents, some of which are covered 100% by the company.

  • 401(k)
  • Deferred Compensation (for select employees)
  • Group Accident and Critical Illness Insurance
  • Life and Disability
  • Pet Insurance
  • Prepaid Legal

 

LEAVE

The amount of time off you receive is based on how long you work for the company. See below for a chart that outlines paid Holidays and Paid Time Off.

 

**Faneuil Employees**

  • Those who are GCA Level P2/M2 and Above

You will follow TTEC’s Wellness and PTO plans as you see below

  • For those who are GCA Level P1/M1, S Level and AG 

 You will continue to follow your current Faneuil PTO and Wellness Time policies as you have prior to joining TTEC.

 

Please review Faneuil Wellness Policy/Faneuil Vacation Policy, for more information regarding accrual caps, use limits, rollovers and other conditions to your work location.

 

Those Agents (AG), under South Jersey contract will follow TTEC’s wellness policy shown below, but will stick with their current Faneuil PTO policy.

 

PTO: Professional People Leaders – GCA Levels P2/M2 and Above

Unaccrued PTO is a program that allows our GCA Levels M2/P2 and above, to take as much time as they need as long as it does not interfere with their ability to complete their work.  If the performance meets business expectations and the PTO is coordinated with their manager and team to ensure an absence does not impede any deliverables, they are free to take time off.   

 

PTO: Professional (G&A) Employees – GCA Levels P1, M1, and S Levels

Years of Service
PTO Accrual Per 12 Months
Accrual Per 80 Hour Pay Period
Maximum Accruals
0-1 year 10 days (80 hours) 3.08 Hours  
1.01-3 years 14 days (112 Hours) 4.31 Hours 21 days (168 Hours)
3.01-5 years 18 days (144 hours) 5.54 Hours 27 days (216 Hours)
5+ years 21 days (168 hours) 6.46 Hours 31.5 days (252 Hours)

* Once you have accrued the maximum amount, you will stop earning additional PTO. You will start earning PTO again once you us time and your balance falls below the maximum.

 

PTO: Associate Employees

Years of Service
PTO Accruals Per 12 Months
Accrual Per 80 Hour Pay Period
Maximum Accruals
0-1 year 5 Days (40 Hours) 2.33 Hours  
1.01-3 years 8 Days (64 Hours) 3.08 Hours 12 Days (96 Hours)
3.01-5 years 10 Days (80 Hours) 3.69 Hours 15 Days (120 Hours)
5+ years 17 Days (136 Hours) 5.85 Hours 25.5 Days (204 Hours)

* Once you have accrued the maximum amount, you will stop earning additional PTO. You will start earning PTO again once you us time and your balance falls below the maximum.

 

US Wellness Time Policy for P2/M2/C2 Levels and Above

Work Location
Frontloaded Hours
Total Days
DC, NY**, MD 56 Hours 7 Days
IL, NM 64 Hours  8 Days
CA, MN, NJ, WA 80 Hours 10 Days
CO*, All other
employees in
jurisdictions not
listed
48 Hours 6 Days
TGS**** 72 Hours 9 Days

*Please review US Wellness Time Policy for P2/M2/C2 Levels and Above, for more information regarding accrual caps, use limits, rollovers and other conditions to your work location. This policy satisfies the requirements of all US state, municipal, and county paid leave laws.

 

US Wellness Time Policy for Agents, S Levels and Levels M1/P1 and Below

Work Location
Rate of Accruals
AZ, CA, MA, NJ, OR, CO, MD, NM, NY, NYC, MD (Montgomery County), Berkeley (CA), Emeryville (CA), Los Angeles (CA), Oakland (CA), San Francisco (CA), Santa Monica (CA), San Diego (CA), Minneapolis (MN), St. Paul (MN), Seattle (WA), TGS 1Hr/30 Hours Worked
MI, RI, Pittsburgh (PA), Allegheny
County (PA)
1Hr/35 Hours Worked
DC 1Hr/37 Hours Worked

CT, Chicago (IL), Cook
County (IL), ME,
Philadelphia (PA), WA, Tacoma (WA), MN                      

*All other
employees in jurisdictions not listed

1Hr/40 Hours Worked
Duluth (MN) 1Hr/50 Hours Worked
VT 1Hr/52 Hours Worked
NV .01923 * Hours Worked
 
*Please review US Wellness Time Policy for Agents, S Levels and Levels M1/P1 and Below, for more information regarding accrual caps, use limits, rollovers and other conditions to your work location. This policy satisfies the requirements of all US state, municipal, and county paid leave laws
 
 

Leaves of Absence

A leave of absence is available so you may care for yourself, a newborn, adopted or foster child, or to care for a seriously ill family member. In addition, leaves of absence for military service, jury duty and bereavement are available.

 

Holidays (TTEC Employees) *

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving
  • Day after Thanksgiving
  • Christmas

*Faneuil employees will follow their current Holiday schedule

End of Year Break

Here at TTEC, we all know that our work never truly ends unless someone tells us otherwise. That’s why we’ve started a new tradition for many of our employees around the world – the End of Year Break (EOYB). This “prescribed rest period” takes place the week between Christmas and New Year’s. The EOYB requires employees to use their vacation time to cover the related time off.  Please note that that EYOB is for select employee groups.

 

CULTURE OF CARING

When you join TTEC, you become part of the family. We believe in a values-driven culture. So our values and behaviors guide the way we conduct business – with our clients, business partners and each other. Uniting us and serving as a compass for our actions, they make us better together.

Making a positive impact in our communities is at the core of our culture – and we encourage our employees to make a difference through volunteerism, fundraising, and outreach.

 

Our Purpose: To deliver humanity to business

Our Mission: To lead the world’s most respected organizations to create and grow emotionally connected, valuable and lasting relationships

Our Vision: To accelerate growth by simplifying and personalizing interactions that build deep engagement between people and brands

 

CAREER DEVELOPMENT

We believe in investing in our people and their career development, which is why we offer learning opportunities, online training, and programs designed to enhance our employees’ skills and education:

  • TTEC University
  • Professionally Recognized Certifications
  • Learning Centers of Excellence
  • Education Award Program
  • Tuition Reimbursement
  • Mentorships & Career Mobility Programs