When you join the company, you become part of the family. We offer the following benefits to support the goals and future needs of you and your family. Keep in mind that the benefits below are just a highlight of our total offering – it’s a complete package!
Base Pay: Your base pay is targeted to be competitive to the market rate. It may be raised through merit increases based on performance, or increases reflective of new skills and responsibilities acquired.
Bonus Program: To drive a culture of ownership and support our pay for performance philosophy, we reward top performers who are contributing to the success of our company. Rewards include a variety of bonus programs aligned by position.
HEALTH & WELLBEING BENEFITS
Private Medical Insurance: We offer executive level care through one of the UK’s leading private medical insurance providers. The company pays 100% of the premium for employees and employees have the options to add dependents at an additional cost. Employees are eligible for enrolment after a 12 week probationary period.
Dental: Choose between six dental plans for you and your dependents, including children up to age 21 or the extended age of 24 for children who are full-time students. Employees pay 100% for their coverage. Employees are eligible for enrolment after a 12 week probationary period.
Eye Care Reimbursement: If you have an annual Vision exam, you can receive a reimbursement for the exam and a reimbursement for one pair of frames, lenses or contacts.
FINANCIAL AND INCOME PROTECTION BENEFITS
Set yourself up for success for retirement, and protect yourself and your family in the instance that something happens to you. The following benefits are available to employees and their dependents, some of which are covered 100% by the company.
Life Insurance: Get covered as soon as you start working with life insurance. Benefits are paid for 100% by TeleTech
Pension Scheme: This benefit requires employees to contribute a minimum of 3%. The company will provide a 3% matching contribution. All new employees are automatically enrolled in the program
Discount shopping perks through two different providers for items like groceries, gym discounts, home utilities, and more!
Paid time off: Holiday entitlement is calculated according to the calendar year, 1st January to 31st December. Each employee is entitled to 25 working days holiday (pro rata) in each holiday year to be taken at such time or times as approved by the Company. Up to five (5) days holiday may be carried forward to the following year and must be used by 31st March. Time at which annual leave is taken must be agreed upon with at least one (1) month in advance.
Holidays: Each employee is also entitled to all recognised bank and public holidays
Leave of Absence: A leave of absence is available so you may care for a seriously ill family member, bereavement and similar situations.
End of Year Break: Here at the company, we all know that our work never truly ends unless someone tells us otherwise. That’s why we’ve started a new tradition for many of our employees around the world – the End of Year Break (EOYB). This “prescribed rest period” takes place the week between Christmas and New Year’s. The EOYB requires employees to use their vacation time to cover the related time off.
CULTURE OF CARING
When you join the company, you become part of the family. We believe in a values-driven culture. So our values and behaviors guide the way we conduct business – with our clients, business partners and each other. Uniting us and serving as a compass for our actions, they make us better together.
Making a positive impact in our communities is at the core of our culture – and we encourage our employees to make a difference through volunteerism, fundraising, and outreach.
Our Purpose: To deliver humanity to business
Our Mission: To lead the world’s most respected organizations to create and grow emotionally connected, valuable and lasting relationships
Our Vision: To accelerate growth by simplifying and personalizing interactions that build deep engagement between people and brands
Our Values: Lead Every Day, Do the Right Thing, Reach for Amazing, Seek First to Understand, Act as One Live, Life Passionately
We believe in investing in our people and their career development, which is why we offer learning opportunities, online training, and programs designed to enhance our employees’ skills and education: